Skip to main content

We give people a comfort zone.  They feel comfortable to share and have a feeling of hope that we will help them in any way we can.”

Banin Ramini, member of QPASTT’s Support Services Team since 2021

I started at QPASTT on a student placement. I received a wonderful, warm welcome from the team when I came for my interview.
I am from a refugee background and I have learned so much about how torture and trauma can impact people’s lives and how important these services are for refugee communities.
We do our best to ensure that everyone who is willing to walk into this building and ask for help feels that we are listening. It’s not easy to share your personal life with someone else. We give people a comfort zone – they feel comfortable to share and they have a feeling of hope that we will help them in any way we can.
As the Afghanistan crisis unfolded last year, we had people ringing up or coming to the office in tears. We give them time, we listen to them and they know we are here to support them.
I’ve had other placements in different companies and different fields, but none have been as positive as QPASTT. Everyone is so welcoming and kind. You feel like a valued member of the team. I feel supported and nurtured. I feel like this is the place I really want to work for a long time.”

25 Years of Welcome – QPASTT’s Support Services Team

As part of our 25 year celebrations, we’re sharing the reflections of our Support Services team.  They are the first point of welcome for our clients, stakeholders and staff. They are highly skilled, demonstrating the power of presence and kindness each day and creating a safe space to hold people in moments of great pain and distress.

While their stories share their thoughts on what it takes to cultivate this daily practice of kindness, care and dignity for people who have endured so much, their common reflection is of how supporting refugee survivors at QPASTT has been a consistent source of personal and professional growth that continues to deepen their own empathy and compassion.

Close Menu