Workshop: Working Cross-Culturally in the Trauma and Settlement Context



Wednesday 24th November 2021
9:30am to 4:30pm


Brisbane Multicultural Centre 28 Dibley St, Woolloongabba. Room 5 & 6.

Full Day Workshop Cost:

  • $150 (plus online booking fees) for students, volunteers, unwaged and QPASTT members.
  • $200 (plus online booking fees) for all other registrations.

Full Day Workshop Package Cost:
(including Online Training)

  • $170 (plus online booking fees) for students, volunteers, unwaged and QPASTT members.
  • $220 (plus online booking fees) for all other registrations.
  • Package discount automatically applied once you add Online Training to Cart

Costs include morning tea, light lunch, afternoon tea and hand outs.

IMPORTANT: It is a prerequisite that all participants attending our PD Training Calendar Workshops have completed the Online Introduction to the Refugee and Settlement Experience’ – Please select the ‘Package’ option below (under the ‘single or package‘ menu). The ‘Online training’ will be included free with two or more workshops added to the cart.

SKU: N/A Category:


This one day workshop has been developed to give participants an understanding of the key theoretical frameworks and to explore our own sociocultural context and its impacts on our work with people from diverse contexts.

We will explore concept like cultural humility, mindful awareness of our responses to differences,  the refugee and settlement  context, and how these can be applied to individuals who have experienced trauma ,and communities in the process of resettlement.

This is an interactive and experiential workshop that may include, peer reflections, discussions and the sharing work and life experiences. 

This workshop is relevant for people working in a range of clinical and non-clinical settings such as counselling, case work, community development, bicultural support, youth work, advocacy and teaching.

Please note: This is not a workshop describing specific cultures and their customs, beliefs, values and mores. Rather it is aimed at providing the tools with which you can understand and bridge cultural differences.


Workshop facilitators:

Erica Fernandez—Senior Practitioner/ counsellor/advocate

Erica has work as a Counsellor/ Advocate at QPASTT for the past 10 years. She has over 29 years of experience in working with people who have experienced trauma; Most of her work experience has been working across cultures. Erica has a degree in Social Science, Postgraduate studies in Counselling and Supervision and a Masters of Social Work.

Hadas Lev-Tov –Counsellor/Advocate

Hadas has work as a Counsellor/ advocate at QPASTT for the past 8 years, with all age groups. Hadas has experience in the trauma and settlement process for over 12 years. Hadas has a Bachelor degree in Special Education and Geography, a Teaching diploma and a Mater in Counselling /Psychotherapy.

Registration Information:

To register for a workshop, follow the above links and complete the application process and payment to receive your confirmation.

Registration for Two or More Workshops:

If you register for two or more workshops, you will receive the QPASTT Online Training free of charge. This discount will be automatically applied to the cart when registering for two or more workshops.

Payment method:

Payment for each session is electronic through the registration process on the QPASTT website.


Contact the Training Coordinators at 073391 6677 or if you have questions or require assistance with workshop registrations.


Street parking in Woolloongabba is 2 hour restricted. We are located near Park Road train station. We encourage you to come by public transportation given that there is not much parking available. Please DO NOT park at the Queensland Health/ Qld Transport premises on Burke St. Their parking fine is $261


All workshops are at QPASTT, located at the Brisbane Multicultural Centre at 28 Dibley St, Woolloongabba in rooms 5 and 6.

Terms and Conditions:

Pre-requisite for all Workshops:

It is a prerequisite that all participants attending our PD Training Calendar Workshops have completed the Online Introduction to the Refugee and Settlement Experience – The Impact of Trauma workshop. The content of QPASTT workshops are based on the experiences of people from refugee backgrounds and the impacts of torture and trauma, therefore it is essential that all participants have a basic understanding prior to attending other QPASTT workshops. QPASTT will have an ongoing register of who has completed the introductory online training.

If you have extensive knowledge and experience working in this field, please contact the Training Coordinators at

Required Documentation for Payment:

For those seeking to register and pay as a student, volunteer, unwaged or a QPASTT member, QPASTT does require some evidence prior to the registration. QPASTT require a photocopy or pdf of a valid full-time student card or a letter from the manager of the organisation at which you are volunteering. Please email the Training Coordinators with your documentation at


QPASTT requires payment on registration. Each workshop has a limited number of participants. Registration closes 2 days prior to the workshop. A receipt will automatically be sent when payment has been received.


QPASTT will grant refunds for cancellations received up to 14 working days prior to the day of the event. Cancellations received less than 14 working days prior to the day of the event will incur a 30% cancelation fee to cover administration costs. Refunds for cancellations received the day before or on the day of the event will not be granted. QPASTT reserves the right to cancel workshops where a minimum number of participants have not been reached. Where QPASTT has cancelled a workshop, registered participants for those workshops may transfer to another workshop or request a refund. Refunds do not apply to the online workshops.

Transfer Payment to another Workshop:

A registration may be transferred from one workshop to another if notice is received within 7 working days of the original workshop. Please contact the Training Coordinators via 073391 6677 or to discuss transfers.